Shipping And Handling
All products are shipped discreetly in a plain wrap, with no indication as to the contents, or reference to our company.  All delivery addresses will be copied as per the customer input.  If the carrier or post office cannot deliver because of incorrect address then we reserve the right to charge an additional supplement.  Whilst we try to deliver all goods ordered in accordance with our policy, we take no responsibility for any consequence of late delivery however caused.

Damaged in Transit -Claim Time Limits
It will be your responsibility to inform us immediately of any damage to the delivered goods, and we must be notified no later than 24 hours after delivery. Please do not dispose of any of the packaging as this will be required to affect the claim against the carrier.

Incorrect Goods
If the items are not what you ordered please notify us within 24 hours of delivery, you must return the goods unopened and in the original packaging.  We will not exchange or refund any suspected used garments.  It will be your responsibility to notify us of any problems.

Non Deliveries
We will not accept liability for goods that have been signed for.  All orders are tracked by our carrier or Post Office and monitored by us

Delivery Schedule
On average your goods will be delivered within 10 - 14 days but please allow up to 28 days for out of stock deliveries and some fun costumes, (you will be informed if your order is out of stock and will require the extra time for delivery), we will however endeavour to have your order shipped with the minimum time delay. If you require any special delivery date then please contact us beforehand and we will endeavour to fullfill your request.  

Back Orders
In the event that an item ordered is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within 28 days or sooner. 

Quality Control
All items are checked before dispatch by our quality control team. No items will be dispatched if they are found to be faulty. We use a two team member system to ensure Customer Service Excellence.

Returns Policy
Due to hygiene reasons items cannot be returned unless they are faulty and have not been worn, with tags intact, they must be returned in their original packaging as stated above. For wrong sizes and non-faulty/unwanted items return postage will be the responsibility of the customer. This does not affect you statutory rights. Returns Policy

Customer Service
If you wish to contact us for any reason, you can use email customersupport@mailingerie.co.uk or telephone +44 (0)1303 894923. Telephone enquires can be made between the hours of 09.00 till 18.00 GMT on weekdays. Outside of these times please email us.

Complaints
In the unlikely event of a complaint, please email us, at customercare@mailingerie.co.uk , your complaint will be acknowledged within 2 working days and we will attempt to resolve it within 10 working days. The customer will be informed at every stage of the complaints process.

Nothing mentioned in these terms and conditions affect your statutory rights as a consumer