How does the shopping cart work?
Just like a shopping trolley at a supermarket, you can put things in your cart (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link on the right hand side of the shop pages. If you want to remove something, simply click on the red box with a "x" inside.
When you have finished shopping click on the 'view basket’, check your items and quantities are correct if not you can change them before clicking on the continue button. You will then be asked for your personal details or to "log in". The shopping cart uses cookies to operate.

What are cookies?
Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.

How secure is the website?
One of the most effective ways to protect yourself from identity theft is to keep your personal and financial information as private as possible. This is why we offer and prefer you to pay via PayPal, which provides a unique benefit of paying for your goods without anyone else ever seeing your financial details. Not even us! For more information please visit the PayPal web site. https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/general/Privacy-outside

What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourself.

Which method of payment do you accept?
You can purchase by using paypal or by cheque.

Do you deliver overseas?
Yes, But please contact us before ordering so we can advise you of the postage costs first. We try to keep these costs to a minimum.

Shipping And Handling
All products are shipped discreetly in a plain wrap, with no indication as to the contents, or reference to our company.  All delivery addresses will be copied as per the customer input.  If the carrier or post office cannot deliver because of incorrect address then we reserve the right to charge an additional supplement.  Whilst we try to deliver all goods ordered in accordance with our policy, we take no responsibility for any consequence of late delivery however caused.

Damaged in Transit -Claim Time Limits
It will be your responsibility to inform us immediately of any damage to the delivered goods, and we must be notified no later than 24 hours after delivery. Please do not dispose of any of the packaging as this will be required to affect the claim against the carrier.

Incorrect Goods
If the items are not what you ordered please notify us within 24 hours of delivery, you must return the goods unopened and in the original packaging.  We will not exchange or refund any suspected used garments.  It will be your responsibility to notify us of any problems.

Non Deliveries
We will not accept liability for goods that have been signed for.  All orders are tracked by our carrier and monitored by us

Delivery Schedule
On average your goods will be delivered within 10 days but please allow up to 28 days for out of stock deliveries and some fun costumes, (you will be informed if your order is out of stock and will require the extra time for delivery), we will however endeavour to have your order shipped with the minimum time delay. If you require any special delivery date then please contact us and we will endeavour to full fill your request.   

Back Orders
In the event that an item ordered is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within 28 days or sooner. 

Quality Control
All items are checked before dispatch by our quality control team. No items will be dispatched if they are found to be faulty. We use a two team member system to ensure Customer Service Excellence.

Do you have anymore Products
Yes we have a larger range of products than listed on the website. If you are looking for something in particular please contact us and we will endeavour to meet your requirements or point you in the right direction!

Returns Policy
Due to hygiene reasons items cannot be returned unless they are faulty and have not been worn, with tags intact, they must be returned in their original packaging as stated above. For wrong sizes and non-faulty/unwanted items return postage will be the responsibility of the customer. This does not affect you statutory rights. Returns Policy

Customer Service
If you wish to contact us for any reason, you can use email customersupport@mailingerie.co.uk or telephone +44 (0)1303 894923. Telephone enquires can be made between the hours of 08.30 till 18.00 GMT on weekdays. Outside of these times please email us.

Complaints
In the unlikely event of a complaint, please email us, at customercare@mailingerie.co.uk , your complaint will be acknowledged within 2 working days and we will attempt to resolve it within 10 working days. The customer will be informed at every stage of the complaints process.

Nothing mentioned in these terms and conditions affect your statutory rights as a consumer